Revised as of: February 29, 2016
WorldVentures Marketing, LLC and its affiliates around the world (collectively, “WorldVentures”, "Company", "we", “our”, or "us") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy and any other documents referred to in it describe the personal information that we collect from you, or that you provide through mobile or web services or mobile or web software (“WorldVentures Software”) owned, controlled, or offered by WorldVentures (collectively, the “WorldVentures Services”) and our affiliated companies (together with WorldVentures, the “WorldVentures Family”) and how that information may be used or disclosed by us. This policy is part of and incorporated into the Terms of Service applicable to the WorldVentures Services.
This policy does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the WorldVentures Services, unless such third party site or third party application includes links to this policy.
Minors Under the Age of 18
The WorldVentures Services are not intended for minors under 18 years of age. No one under age 18 may provide any personal information to or through the WorldVentures Services. We do not knowingly collect personal information from minors under 18. If you are under 18, please do not register on the WorldVentures Services, make any purchases through the WorldVentures Services or send any information about yourself to us, including your name, address, telephone number or email address. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a minor under 18, please contact us at firstname.lastname@example.org.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of the WorldVentures Services, including:
Information you provide to us.
Content and other information you provide when you use the WorldVentures Services, including when you create or share, and message or communicate with others.
Content and information that other users provide when they use the WorldVentures Services, including information about you, such as when they share a photo of you, send a message to you, or upload, sync or import your contact information.
Information we collect as you navigate through the WorldVentures Services, including usage details, IP addresses.
Information we receive from third parties, for example, our business partners and independent sales representatives.
Information about your internet connection, the equipment you use to access the WorldVentures Services and usage details.
Metadata, which is usually technical data associated with User Contributions. Metadata can describe how, when and by whom any User Contribution was collected and how that contribution is formatted. Metadata can be added to the User Contribution including hashtag (to mark keywords when you post a photo), geotag (to mark your location to a photo), comments or other data.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the WorldVentures Services. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
From other users of the WorldVentures Services.
From third parties, for example, our business partners.
Information You Provide to Us
We may collect and use the following information that you provide to us:
Information that you provide by filling in forms on the WorldVentures Services, such as your name, name of your company, address and phone number. This includes information provided at the time of registering to use the WorldVentures Services, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the WorldVentures Services.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes, although you do not have to respond to them.
Details of transactions you carry out through the WorldVentures Services and of the fulfilment of your orders. You may be required to provide financial information before placing an order through the WorldVentures Services.
Your search queries on the WorldVentures Services.
From time to time, you may be able to deal with us anonymously or by pseudonym. However, if you choose not to provide us with relevant or correct personal information, we may not be able to, for example, respond to your inquiry or provide you with requested products or services.
If you permit the mobile and web applications to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through the WorldVentures Services and for other purposes described at the time of consent or collection.
To provide location-based features as part of WorldVentures Services, the WorldVentures Family and our partners and licensees may collect, store, use, and share precise location data, including the real-time geographic location of your device(s). Where available and permitted by you, location-based features may use GPS, Bluetooth, or your IP address, along with crowd-sourced Wi-Fi hotspot, wireless networks, or cell towers near your mobile device, and any other technologies to determine your approximate location.
Some location-based features offered in WorldVentures Services require your personal information for the feature to work. When prompted for consent, you may choose to disallow the WorldVentures Services from tracking your location data. You may also withdraw consent to the WorldVentures Family and our partners’ and licensees’ collection, use, transmission, processing and maintenance of location and account data at any time by turning off the Location Services settings on your device or browser settings and/or deleting the WorldVentures Software from your mobile device; however, we do not permanently delete any location data collected prior to such withdrawal of consent.
Usage Details, IP Addresses, Cookies and Other Technologies
Usage Details and IP Addresses. As you navigate through the WorldVentures Services, we may also collect details of your visits to the WorldVentures Services, including, but not limited to, traffic data, location data, logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access, as well as information about your computer and Internet connection, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' equipment, browsing actions and patterns, and does not identify any individual.
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize the WorldVentures Services according to your individual interests.
Speed up your searches.
Recognize you when you return to the WorldVentures Services.
Web Beacons. Pages of the WorldVentures Services may contain electronic images known as web beacons (also referred to as single-pixel gifs) that permit the Company to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information on the WorldVentures Services and are only used to compile aggregated statistics concerning use of the WorldVentures Services.
Transfer, Storage and Processing of the Information We Collect From You
You are responsible for any content, including personal information, that you contribute to be published or displayed (hereinafter, "posted") on the WorldVentures Services or transmit to other users of the WorldVentures Services (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to other users of the WorldVentures Services at your own risk. By posting User Contributions you are allowing all users of the WorldVentures Services to access and use that information, and to associate it with you. If we provide a feature that allows tagging of photos and profiles to User Contributions, then you or other users may tag your profile to User Contributions. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the WorldVentures Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the WorldVentures Services. You understand and acknowledge that, even after removal, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other WorldVentures Services users.
Uses Made of the Information
We use information that we collect about you or that you provide to us, including any personal information, in the following ways:
To present the WorldVentures Services and their content in a suitable and effective manner for you and for your mobile device or web browser.
To provide you with information, products or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our service.
To allow you to participate in interactive features of our service, when you choose to do so.
In any other way we may describe when you provide the information.
When we have location information, we use it to tailor WorldVentures Services for you and others, such as by helping you check-in and find local events, offers, or merchants in your area.
For any other purpose with your consent.
We may also use your information, or permit selected third parties to use your information, to contact you about goods and services that may be of interest to you where you have consented to be contacted for such purposes. If you do not want us to use your information in this way, or to provide your information to third parties for marketing purposes, please send us an email with the subject line “unsubscribe” to email@example.com.
We do not disclose your personally identifiable information to our advertisers, but we may provide them with aggregated information about our users (for example, we may report to them that 500 men aged under 30 clicked on their advertisement on a given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Even though we only disclose aggregate information that is not personally-identifiable to advertisers without your consent, when you click on or otherwise interact with an advertisement there is a possibility that the advertiser may assume that you meet the target criteria they selected.
Disclosure of Your Information
Your name, company name (if any), and membership level as that information appears in your membership account maintained by the WorldVentures Family (“Basic Information”) will be linked to your profile associated with the WorldVentures Services and displayed to other users of the WorldVentures Services. You will automatically be connected with other users of the WorldVentures Services who fall under your downline and/or enrolled you (“Network Connections”). If you do not want to be connected with your Network Connections, then you can choose to remove them as “friends” through the settings on the WorldVentures Services. Your Basic Information (other than membership level) will also be displayed to users of the WorldVentures Services outside your Network Connections through the “search” feature.
You may automatically be added to a group chat within the WorldVentures Services if you (1) book a DreamTrips vacation or (2) achieve a certain recognition level or rank within the WorldVentures Family (i.e., RMD, NMD, IMD). The group chat feature will allow group members to communicate and share information with each other by initiating conversations and sharing photos and hyperlinks. You can elect to exit any such group chats.
We may disclose personal information that you provide via the WorldVentures Services to the following third parties, who may be located outside your country of residence:
Our holding entities, subsidiaries and affiliates.
Contractors including WorldVentures Independent Sales Representatives and service providers we use to support our business.
To a buyer in the event of a merger, divestiture, restructuring, reorganization, dissolution or any other form of sale of some or all of the Company’s assets or those of its holding company or entity, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about its customers is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information to third parties to:
Comply with any court order or other legal obligation.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and providing information to a third party that claims that your User Contribution has violated their rights, including but not limited to their intellectual property rights or their right to privacy.
Deletion of Information
We cannot guarantee that messages and corresponding metadata will be deleted within a specific timeframe. We may also retain certain information in backup for a limited period of time as required by law. This is true even after we have deleted messages and corresponding metadata from our servers. Finally, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following controls over your information:
Promotional Offers from Third Parties. If you do not wish us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending an email with the subject line “unsubscribe” to firstname.lastname@example.org.
Promotional Offers from the Company. If you do not wish to have your email address used for promotional purposes by the Company, you can opt-out by sending an email with the subject line “unsubscribe” to email@example.com. You can also always opt-out of receiving email information from us other than the email informing you of the completion of user registration, correction of user data, change of password or change of applicable terms and conditions by sending us an email stating your request at firstname.lastname@example.org. If we have sent you a promotional email, you may send us an email at email@example.com asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product or service purchase, product service experience or other transactions.
Personalized Advertising. If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, you can opt-out by sending an email with the subject line “unsubscribe” to firstname.lastname@example.org.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.
Accessing and Correcting Your Personal Information
If you have provided personal information when registering to receive services or information, you can review and update your personal information by logging into the WorldVentures Services and visiting your account profile page and making changes with the exception of your name, company name or personal or business identification number. To change the name or personal or business identification number on a membership account, the account holder must telephone us at Customer Service. If you have forgotten your password, once you have tried to register and failed, you can click on the "Forgot your password?" link to reach a page on which you can submit your email address. Your user name and password then will be emailed to you.
You may also send us an email at email@example.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. Where there is an exception under the law whereby we can refuse an access request, a written explanation for the refusal will be provided.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
California Civil Code Section § 1798.83 permits users of the WorldVentures Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write us at: 5100 Tennyson Pkwy, Plano, Texas 75024.
Before entering into an arrangement to receive information about you from third parties, such as business partners and independent sales representatives, we will disclose sufficient information to them to allow them to independently decide whether their disclosure of your personal information to us is in accordance with principles of personal data protection and their own internal data protection policies.
We will not prevent or prohibit you from withdrawing consent to the collection, use or disclosure of your personal data. In respect of the collection of data, your withdrawal of consent must be accompanied by the decision not to use the WorldVentures Services, as data is automatically collected through the act of accessing the website. In regards to the use or disclosure of personal data, we will cease using and collecting your data unless required by law to use or disclose it.
We will cease retaining personal data where retention no longer serves the purpose for which the data was collected, and where retention is no longer necessary for legal or business purposes.
We will make information about how your personal data has been used or disclosed available to you upon request. To make such a request, please send an e-mail to privacy@Rovia.com or write us at: 5100 Tennyson Pkwy, Plano, Texas 75024.
South Africa Residents
Once you sign in on our WorldVentures Software, you will no longer be anonymous to us as you will provide us with certain personal information.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
Complaints about Privacy
If you have any concerns regarding your privacy, or you have a privacy-related complaint, please send us an email at email@example.com. We will contact you within fourteen (14) days to confirm receipt of your email. Following receipt of your email, we will investigate your concern or complaint and endeavor to provide you with our response within a reasonable timeframe.
If, after receiving our response, you still consider that your concern or complaint remains unresolved, you may then, for example, take your complaint to the governmental privacy regulator.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and personally identifiable information will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the WorldVentures Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the WorldVentures Services like message boards. The information you share in public areas may be viewed by any user of the WorldVentures Services.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the WorldVentures Services. Any transmission of personal information is at your own risk.
February 29, 2016